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Policy
In short
You must be 18, or the higher age your state requires for this category, to buy here.
We ship to the lower 48 states and Washington, DC only.
Orders go through our fulfillment partners, so processing time can vary by item.
We accept the payment methods actually live on the site, nothing promised ahead of that.
Opened or used items aren’t returnable, for hygiene reasons.
We can cancel an order for a false age claim or a pricing error.
You must be at least 18, or the higher age your state requires for this category, to buy from buttglass.com. Placing an order is you confirming that.
We try to keep pricing and availability accurate. If something’s listed in error, we can cancel that order and refund you rather than honor the mistake.
Product images that show a hand are digitally created illustrations intended to show scale. Each piece sold by BG Commerce is handmade, so its color, shape and size may vary slightly from the photos. The measurements listed for each product should be used as the reference, although these may also vary slightly.
Orders are processed through our fulfillment partners rather than shipped same-day from one location, so timing can vary slightly by item. We ship to the lower 48 states and Washington, DC only, in plain outer packaging with no product name on the shipping label. Shipping details live on the Shipping page.
We accept whichever payment methods are active on the site at checkout.
All sales are final and we don't accept returns, with one exception: damaged, defective, or wrong items are replaced or refunded at no cost if reported within 5 days of delivery. Email orders@bgcommerce.net with your order number, photos of the piece, a photo of the shipping box with the label showing, and photos of any damage to the box. Full details: Returns page.
Don’t use this site for anything illegal, for fraud, or to interfere with the site or checkout.
Site text, images, and design belong to us or are licensed to us. Don’t copy or reuse them without asking.
We’re a small retailer. To the extent the law allows, we’re not liable for indirect or consequential damages from using this site or a product bought here. If something’s wrong with your order, contact us and we’ll work it out under our Returns policy.
These terms are governed by the laws of the State of New Jersey.
We can update these terms. Using the site after a change means you accept the update.
buttglass.com is operated by BG Commerce LLC, NJ.
Last updated: September 18, 2026. This is the store policy, not legal advice.