Free shipping from $99. Any three or more pieces save 5%, no code needed. Ships plain.
Free shipping from $99. Any three or more pieces save 5%, no code needed. Ships plain.
Policy
In short
Plain box, no branding, no product names on the label.
Your card statement does not name this site, it only shows a generic payment processor.
Order emails stay bland (no product names in subjects).
Lower 48 states and Washington, DC only.
Orders ship within 3 business days.
A plain box or mailer, no branding.
No product names on the shipping label.
No buttglass.com on the label or the carton.
No photos or category callouts anywhere on the exterior.
A tracking label, same as any other parcel.
Your card statement does not name this site, it only shows a generic payment processor.
Order emails stay just as plain: confirmation, shipping, delivery, and cancellation, all with subject lines like “Thanks for your order” or “Your order has shipped.” No product names, no explicit language, in any subject line.
These come from our parent company, BG Commerce LLC, at orders@bgcommerce.net, not from buttglass.com.
We ship only to the lower 48 states and Washington, DC, for now. Alaska, Hawaii, Puerto Rico, other US territories, and international addresses are not available yet.
Orders ship within 3 business days.
Flat rate $9.99. Free on orders from $99.
Opened intimate items can't be returned, for hygiene reasons. If something arrives damaged, defective, or wrong, you'll get a replacement or refund at no cost when you report it within 5 days of delivery. Email orders@bgcommerce.net with your order number, photos of the piece, a photo of the shipping box with the label showing, and photos of any damage to the box. Full details: Returns.
